Most Americans’ limited knowledge of the asset-recovery industry comes from TV and movies — not exactly the best source of credible information. Let the experts at Greenwood Recovery, Inc. in Baltimore shed some light on the misunderstood profession by checking out the answers to some common questions below. Call (410) 383-8000 to learn more about us or our repossession services.


Q: What do I need to do to reclaim my repossessed vehicle?

A: First, contact your lender and make arrangements to catch up on your payments. And don’t delay! You only have 15 days to come to terms and retrieve the vehicle from our secure storage facility.

Q: I can’t do that right now, but I have personal property in my car. Can I get it out?

A: Of course! Call our Baltimore Redemption Center at (410) 383-8000, and you’ll be given the address and a scheduled time to come. The facility is open from 9 a.m. to 5 p.m.

Q: OK, my loan isn’t in default any more — now what?

A: Once we have authorization to release the vehicle, you can call (410) 383-8000 to schedule an appointment to pick it up at our redemption center.

Q: What should I bring to get my vehicle?

A: You’ll need a photo ID that matches the name on your vehicle registration and exact change for the towing and storage charges. Greenwood Recovery only accepts cash, but we do have an ATM on-site for your convenience.

Q: What happens if I don’t retrieve my vehicle in time?

A: After the state’s 15-day waiting period has expired, lenders often ask us to liquidate repossessed assets on their behalf. Our remarketing division sells repossessed vehicles at area auto auctions.


Q: How long has Greenwood Recovery been working with financial institutions to repossess collateral?

A: Our corporate roots go all the way back to 1925, when Greenwood’s Garage was an auto-body shop. That led to towing, which led to asset recovery in the mid-1950s. Since Greenwood Recovery emerged as a separate entity, our leaders have been instrumental in shaping the industry as we know it today.

Q: What types of assets are you equipped to repossess?

A: We can recover just about anything that moves, including: passenger cars and trucks, motorcycles and ATVs, boats and jet skis, RVs, commercial trucks and vans, and construction and industrial equipment.

Q: What is your geographical service area?

A: We provide collateral-recovery services throughout the Mid-Atlantic region, including eastern Maryland; Delaware; Washington, D.C.; and northern Virginia. And because we participate in the national Recovery Database Network, we are able to access information from an even broader area.

Q: Do you follow all the Consumer Financial Protection Bureau regulations?

A: Yes, we are fully compliant with CFPB privacy standards. In fact, we take great care to ensure all of our certified repossession agents are fully trained and regularly updated on the latest industry protocols.

Q: Can you liquidate the assets if our borrowers’ loans remain in default?

A: Absolutely. Our remarketing division has decades of experience helping financial institutions return value to their balance sheets. We regularly represent our clients’ property at area auto auctions, for example, and our corporate family includes a licensed auto title service and high-tech locksmith to ensure a smooth ownership transfer.

Have an inquiry that wasn’t addressed above? Contact us at (410) 383-8000 for more answers. Greenwood Recovery has the experience and expertise necessary to provide unparalleled repossession service in Baltimore and beyond!